1
Consent and Approval

Where consent is required under applicable law, Rimzone will
obtain consent before processing personal data for the relevant
purpose.

By using the Platform or voluntarily providing information,
you acknowledge that your information may be processed for the
purposes described in this Privacy Policy, subject to applicable
law and the choices available to you.

Where processing is based on consent, you may withdraw your
consent by contacting us. Withdrawal of consent will not affect
the lawfulness of processing carried out before such withdrawal
and may affect our ability to provide certain services.

2
Information We Collect

We seek to collect information that is reasonably necessary
for providing and improving our services.

• Personal Information:
  Name, mobile number, email address, shipping address,
  billing address and other information voluntarily provided
  by you.
• Account & Order Information:
  Account details, login information, order history,
  preferences, saved addresses and related transaction
  information.
• Seller / Vendor Information:
  Business details, contact information, verification
  information, bank/payment information and other details
  required for seller onboarding and marketplace operations.
• Payment Information:
  Payment-related information required to complete a
  transaction. Payments may be processed through third-party
  payment service providers. Rimzone does not require your
  UPI PIN and does not intentionally store raw card security
  credentials on its own servers.
• Technical Information:
  IP address, browser type, device information, operating
  system, approximate location information where applicable,
  cookies and information relating to your interaction with
  the Platform.

3
How We Use Your Information

Personal information may be processed for purposes such as:

• Processing, confirming and delivering customer orders.
• Coordinating dispatch, logistics, returns and refunds.
• Creating and managing customer or seller accounts.
• Verifying seller and business information.
• Processing payments, settlements and marketplace
  transactions.
• Providing customer support and responding to enquiries.
• Maintaining Platform security and preventing fraud,
  misuse and unauthorized activity.
• Improving our Platform, services, products and user
  experience.
• Meeting applicable legal, regulatory, tax, accounting
  and compliance obligations.

4
Data Sharing & Third-Party Disclosures

Rimzone does not sell or rent your personal information as a
standalone commercial product.

We may share information that is reasonably necessary with
trusted service providers and other parties for legitimate
operational purposes, including:

• Logistics & Delivery Partners:
  For order dispatch and delivery.
• Payment Service Providers:
  For processing payments, refunds and related transactions.
• Technology & Service Providers:
  For hosting, security, analytics, communication and
  Platform operations.
• Sellers / Marketplace Participants:
  Where necessary to fulfil an order or provide a marketplace
  service.
• Government & Legal Authorities:
  Where disclosure is required or permitted by applicable law,
  legal process or a valid government request.

5
Children’s Privacy

The Platform is intended for users who are legally capable of
entering into applicable transactions under Indian law.

We do not knowingly seek to collect personal data from children
in circumstances where such collection is prohibited by
applicable law.

If you believe that a child has provided personal information
to us in circumstances where it should not have been collected,
please contact us so that we can review and take appropriate
action.

6
Data Retention & Security

Data Security

Rimzone takes reasonable technical and organizational measures
designed to protect personal data against unauthorized access,
misuse, alteration, loss or disclosure.

Depending on the service, security measures may include secure
communications, access controls, authentication mechanisms,
monitoring and other appropriate safeguards.

Data Retention

We retain personal information only for as long as reasonably
necessary for the purposes for which it was collected, to
provide services, resolve disputes, maintain business records,
prevent fraud, and comply with applicable legal, tax, accounting
and regulatory obligations.

7
Your Data Rights

Subject to applicable law and the conditions prescribed by it,
users may have rights relating to their personal data, including:

• Access:
  Request information about personal data being processed,
  where such right is available under applicable law.
• Correction:
  Request correction or updating of inaccurate or incomplete
  personal information.
• Erasure:
  Request deletion of personal information where permitted
  under applicable law and subject to legitimate retention
  requirements.
• Consent Withdrawal:
  Where processing is based on consent, request withdrawal
  of that consent.
• Grievance Redressal:
  Raise concerns or complaints regarding the processing of
  your personal data.

Requests may be subject to identity verification and applicable
legal exceptions.

8
Cookies Policy

Rimzone may use cookies and similar technologies to support
essential Platform functions, remember preferences, maintain
shopping cart information, understand Platform usage and
improve the user experience.

You may be able to manage or disable cookies through your
browser or device settings. Some features of the Platform
may not function correctly if certain cookies are disabled.

9
Grievance Redressal Officer

For privacy-related questions, complaints or grievances,
you may contact our designated officer:

10
Updates to This Privacy Policy

Rimzone may update this Privacy Policy from time to time to
reflect changes in our services, technology, business practices
or applicable laws.

Any updated version will be published on this page with a
revised “Last Updated” date.